Reports to: Executive Director
Hours: 40 hours/week, Monday through Friday
The Director of Client Services provides oversight and leadership for the Client Services Team at Wagner Hills. This includes providing supervision of staff for those aspects of their work that involve counselling, intake and treatment planning, consulting with community mental health providers, and program. The Director of Client Services & Program makes recommendations about program elements related to counselling concerns of residents and develops programming to meet these needs.
RESPONSIBILITIES + DUTIES
- Reports to the Executive Director and works with the Director of Operations to integrate the counselling program elements with spiritual mentoring and work program.
- Develops and maintains counselling elements of the Wagner Hills program and ensures that they are research based, effective, are consistent with the values and vision of Wagner Hills and that they can be implemented by staff and volunteers, including policies and procedures.
- Manages and develops the Client Services team including performance assessments and career development.
- Works with the Program Manager to develop program content and ensure effective delivery.
- Supports the Program Manager with curriculum development and community connections.
- Provide hiring approval for all Client Services team staff.
- Liaise and consult the intake department on qualifying applicants and adjusting personal service plans.
- Supervises counsellors, occupational therapists, social workers and other contractors who contribute to resident’s personal service plans.
- Liaises and consults with community professionals who are involved in treatment including medical and mental health professionals (GP’s, nurses, psychiatrists, occupational therapists, vocational specialists, etc.).
- Available for consultation with Client Services team and other staff regarding mental health and addiction issues that arise.
- Recruits volunteers with specific training (nursing, counselling, occupational therapy, etc.) to augment what is provided for residents.
- Oversees outcome measures; how programming and resident success is measured, how this is documented and how the information is used.
- Works with program directors and information management to select accrediting bodies and to implement all requirements for accreditation or certifications.
- Develops policies for intake and dismissal.
- PhD or Master’s degree in Psychology, Social work, Clinical or Counselling.
- Minimum of five years experience in a counselling practice, clinical practice, or a health authority.
- Minimum two years experience in a management role.
- Experience in program development.
- Superior oral and written communication skills.
- Experience working with addiction, post-traumatic stress, and mental health concerns.
Reports to: Director of Counselling
Hours: Up to 24 hrs/week
The Counsellor is responsible for providing Christ-centered counselling and teaching at Wagner Hills. They are able to lead or co-lead groups as needed and may also be involved in teaching classes or portions of classes. They are part of the Counselling Team and participate in creating and maintaining the Counselling Program at Wagner Hills. They are supervised by the Counselling Director and may also participate in supervising practicum students who are completing clinical practicums at Wagner Hills from Counselling Psychology or Social Work programs.
RESPONSIBILITIES + DUTIES
- Provide weekly Christ-centred counselling to the residents who come to Wagner Hills
- Support residents to experience personal healing and recovery
- Assist residents to find healing in the important relationships in their lives such as in their marriages, with their children, or with extended family and friends
- Complete initial and ongoing psychological assessment of residents to determine treatment needs
- Lead and co-lead groups that are part of the Counselling Program. These may include topics such as Grief, Assertiveness, Anger Management, Relapse Prevention, Trauma etc.
- Teach classes as needed and when the topic covered is an area of knowledge or expertise
- Work with the Counselling Team to ensure that the Counselling Program is meeting the needs of the residents who come to Wagner Hills
- Participate in resident personal service plans when necessary (conducted on a monthly basis for each resident)
- Consult when needed with the Counselling Director and other counselling or program staff. Function as part of the Wagner Hills team in supporting resident’s recovery.
- Assist in supervising practicum students who are completing diplomas or degrees in Counselling Psychology or Social Work or other related fields
- Master’s degree in Counselling Psychology or Social Work. Registration with the appropriate clinical registration body.
- Minimum two years experience in a related area or ideally in an area of Mental Health and Substance Use.
- Training and experience in working with addiction, trauma, and mental health disorders.
- Ability to lead or co-lead groups
- Ability to teach classes in specialized areas related to psychological well-being, addictions, trauma etc.
- Strong oral and written communication skills
- Ability to work with a diverse staff in a residential treatment facility
INTERESTED IN WORKING FOR WAGNER HILLS?
We would ask those who feel called to work at either our Men's Campus or Women's Campus to please submit a cover letter and resume to the online application form. All applications will be kept on file.