Reports to: The Executive Director
The Women's Campus Director oversees all staff at the women’s campus and ensures that they are equipped and able to do their jobs. They oversee housing for residents, program scheduling and coordinates all facets of the program. They work with the Executive Director and Men’s Campus Director to coordinate between the two campuses where there is joint programming. The Women's Campus Director networks with community partners and ensures volunteers and visitors are cared for in their involvement with WH. They work with the Executive Director and Men’s Campus Director to ensure that Wagner Hills meets all government operating standards and regulations.
Responsibilities and Duties:
- Builds and supports the team at the women’s campus. Develops staff and resident schedules and oversees implementation.
- Ensures staff are equipped and able to carry out their duties.
- Coordinates housing for residents.
- Assists with program development and facilitates the implementation of all facets of the program.
- Coordinates with Executive Director and Men’s Campus Director around all joint programming between the two campuses.
- Works with staff to build relationships in the community with individuals and organizations to build a network of support and community involvement.
- Works with the Executive Director and Men’s Campus Director to ensure that Wagner Hills is operating in adherence to all relevant government standards, accreditation standards, resident and staff policies.
- Works with the Director of Information Management to develop and implement the policy for staff and residents to direct program implementation.
- Facilitates chapel services, prayer meetings and occasional classes for the residents.
- Conducts weekly staff meetings, consults on resident care plans when needed.
- Continually builds relationships with the residents, including problem-solving and conflict resolution.
- Women's Campus Director has minimally a Bachelor’s degree in leadership and/or management. Related education and/or experience will be considered.
- Minimum of two years of experience in supervisory or management positions in the human service sector. Preferably includes experience and training related to addictions and treatment for addictions.
- Ability to develop programs, identify and fill staffing needs.
- Excellent oral and written communication skills.
- Administrative, organizational and supervisory skills.
- Able to represent Wagner Hills in the community.
- Able to manage conflict and often high stress situations with residents in a calm, thoughtful and intentional manner.
Reports to: Women’s Campus Director and Clinical Director
Time: 32 hours/week
Hours: Monday – Thursday | 9am to 5pm
The Intake and Personal Service Plan Manager is responsible for overseeing the intake processes for new resident applicants. He/she coordinates with the staff to ensure applicants meet the criteria for treatment at WHFS. He/she works with the applicant to address legal, medical, transportation and funding information before applicants are approved for treatment. He/she coordinates with staff to schedule intakes, to pace the number of applicants coming into the program at any given time and to manage the waitlist. The intake and personal service plan manager also oversees the development and implementation of personal service plans for each resident as required by the Assisted Living Act; these are conducted monthly. He/she works with the clinical team to review the effectiveness of the intake and personal service plan procedures, to address concerns that arise for specific residents and to consult with the team to ensure that treatment provided at WHFS is effectively assisting residents to address their addictions and other concerns that led them to seek treatment. He/she supervises along with the clinical director any practicum students who are completing practicums in related fields as well as staff who are assisting with intake and personal service plan duties as resident numbers increase.
Responsibilities and Duties:
- Reports to the Clinical Director and works with the clinical team to ensure procedures and protocols are followed and in a timely manner for all residents accepted to WHFS and receiving treatment.
- Prior to approving a new resident, he/she assists the applicant to ensure that any legal, medical, transportation or funding needs have been addressed. Schedules intake dates and coordinates housing.
- Assists with resident orientation into the program.
- The Intake and Personal Service Plan Manager works with the other staff to implement the full program at WHFS. This includes participation and leadership in leading meetings, teaching, scheduling and attending WHFS functions on-site and in the community.
- Conducts an initial personal service plan meeting with each resident monthly. The aim is to develop a goal-oriented plan for treatment that is tailored to the needs of each resident, to measure goals and to amend and develop new goals as necessary.
- The Intake and Personal Service Plan Manager collaborates with the clinical director to supervise practicum students who are seeking training in a related field. Also supervises staff who are assisting with completing intake procedures or care plans when resident numbers are high.
- Prepares, manages and monitors annual program budgets as needed. Oversees the purchase and operating inventory for the intake and treatment plan program.
- Ensures all required documents are on file including care plan reports. These are entered into the WHFS database within the custom system.
- Post-secondary education in sociology, social work, psychology, or counseling. A combination of education and experience will be considered.
- Knowledge of the Assisted Living Act requirements in B.C. with regards to Assisted Living and Community Care facilities.
- Minimum of three years experience in a social work capacity or work in a residential treatment facility.
- Ability to provide program supervision and to manage staff.
- Exceptional leadership, mentorship, and interpersonal skills.
- Excellent oral and written communication skills. Able to communicate effectively and function calmly in situations that require a high degree of sensitivity, tact, and diplomacy.
- Flexible, adaptable, and good conflict resolution skills. Comfortable leading in an environment that can be unpredictable.
- Good clinical judgment and ability to assess resident needs, capacity, and to assist residents with setting and achieving appropriate goals.
- Experience working with addiction, post-traumatic stress, mental health concerns.
Reports to: Men's Campus Intake Manager
Hours: 8:30 am – 4:00 pm
Job Overview: *Volunteer Position*
The receptionist assists with office administration and creates a hospitable office environment for guests, residents and staff. This person provides exceptional customer service over the phone and in person. They are organized, proficient and professional.
Responsibilities and Duties:
- Answers phones and responds to emails in a timely manner
- Greet visitors and volunteers
- Take and distribute messages and mail to residents
- Assist residents with office tasks
- Book appointments for residents as needed
- Direct office traffic
- Direct cleaning team to ensure the office is tidy and organized
- Compile reports as instructed by department managers
- Assist department managers with administrative tasks
- Proficiency in Office 365 suite required
- High school education is required
- Minimum of one-year’ experience working in an organizational setting as an administrative assistant or receptionist preferred
- Excellent organizational skills
- Strong oral and written communication skills
- Strong interpersonal skills
- Ability to prioritize projects and tasks
- Ability to manage projects independently
- Ability to coordinate activities that are required on a schedule
- Ability to work with an attitude of service towards board members, society members, donors, staff, residents
- Ability to handle confidential and sensitive information in a responsible manner
INTERESTED IN WORKING FOR WAGNER HILLS?
We would ask those who feel called to work at either our Men's Campus or Women's Campus to please submit a cover letter and resume to the online application form. All applications will be kept on file.